Preparing you for success

If great customer service defines a great relocation experience for an assignee the information and data generated by these activities provide the ability to analyse, improve and provide policy counselling & benchmarking. Heart Relocation is very focussed on not only providing 100% data compliance to our clients but leveraging our experience and acumen to analyse the data and provide guidance and suggestion to our clients to ensure that your programme remains effective, attractive and leading edge. Policy counselling & benchmarking is a critical element to ensure your policies and allowances remain at the leading edge and aligned with your talent management ambitions.

To facilitate our Policy Counselling and Benchmarking  Heart Relocation scans the market daily for any changes or updates in relation to the services we provide utilising alerts and notifications for key words on search engines that ensures we are notified of key changes or information. In addition, Heart Relocation are active members of all the global relocation associations such as ERC and EuRA as well as many other groups related to mobility and mobility professionals. In addition, we are working with several clients and look to share best practice as well as making “introductions” between clients who we see are sharing challenges in common or have faced similar challenges in the past.

Heart Relocation have created a “triage” mechanism to ensure that information and insight are passed on to our clients at the appropriate time. Mobility information will fall into one of the following three categories: Critical, Urgent and Important. This ensures you get policy and industry benchmarking and best practise in the most  timely manner.