Assignment Management Programme

Delivering effective assignment management is an achievable challenge, it is not overly complicated but still requires effort.

Heart Relocation’s differentiation lies in 3 key areas

Time: Heart Relocation’s consultants are limited to managing no more than 30 cases at any time which allows them to fully engage with your employee, our partners and still have time to do all the administration.

Process: Heart Relocation’s assignment management programme is ISO9001-2015 certified and has been built to allow us to deliver robust programmes delivering to compliance and cost requirements but flexible enough to reflect the specific needs of each of our clients.

Technology: Heart Relocation is a technology enabled company with our impressive customer service supported by leading edge technology with embraces and offers innovative tools to manage assignments, provide strategic reporting and intuitive interfaces to make access to your assignee information for both you and your assignees. Our system provides a highly collaborative space were we can work with our clients and assignees to manage the whole process. We  are Heart Driven and Technology enabled

Simple put it is the coordination and delivery of end-to-end support for assignees during their international relocation. The role of the relocation management company (RMC) is to support the smooth and stress free relocation of the assignee and, where applicable, their family so that they can “land happy” ready to commit to their new role and deliver to the assignment objectives.

Heart Relocation can manage all assignment types:

Long Term, Short Term, Commuter, Business Traveller, Permanent, Local, Local Plus, CoreFlex and Guided Lump Sum.

Once we are initiated Heart Relocation assigns one of our experienced and highly trained consultants to act as the single point of contact for your assignee. Limited to a maximum caseload of 30 our consultants have the benefit of time to really get to know your assignee and their family and proactively guide them through their relocation, working collaboratively with all the key stakeholders to manage expectations and  deliver happy and stress free assignees. Heart Relocation has adopted some innovative approaches to ensure we deliver to our clients requirements, to find our more please contact us.

Yes, Heart Relocation has an extensive suite of services to support each phase of assignment:

Pre Assignment: Cost estimates, assignment letters, assignee selection

Mobilisation: Immigration, moving, destination services, schools, language training, cultural training, flight booking, temporary accommodation.

On Assignment: Check ins, touch points, expense management, tenancy management, on assignment event management, tracking and reporting.

Repatriation/Successive Assignment: Close down of affairs in the host country, preparation for repatriation or successive assignment.

Heart Relocation is truly global and can support assignment s from and to anywhere in the world. We have relocated people to all continents including countries such as Australia, Indonesia, Singapore, Japan, India, China, UAE, Mexico, USA, Canada, South Africa, Morocco, UK, Netherlands, Germany and many many more.

Our consultants are allowed to manage their own time and diaries to meet the needs of the assignees and families they are supporting ensuring they are available when your employees need them, no matter where in the world they are.